Patient Info
Preparing For Your Visit
Your Patient Rights
Your Privacy
Your Civil Rights
Civil Rights Grievance Procedure
Billing
FAQs
Financial Assistance
Medical Records
Smoke-Free and Tobacco-Free
Quit Smoking Counseling
Quit Smoking Resources
Frequently Asked Questions
Email A Patient
Contact Us Print this Page Change Font Size
Patient Info > Medical Records

Medical Records

Q: Can I pick up my spouse's medical information?

A: You can pick up your spouse's medical information only if your spouse has signed a Release of Information Form entitling you to receive the information. A note that has been signed and dated by the spouse giving you permission is also acceptable. Identification will be checked when picking up medical information.

Q: Can I get a copy of my child's birth certificate from the HIM (Health Information Management or Medical Records) Department?

A: The HIM Department does not keep a copy of the official birth certificate in the chart. To obtain a copy of your child's birth certificate if the baby is under one year old, please contact the Office of Vital Records, 505 E. King Street #102, Carson City, Nevada 89701-4749. You also may call (775) 684-4242 or visit www.vitalchek.com.

Q: How long does it take to get a copy of my medical record, lab and x-rays?

A: If you want a copy of your lab tests, most results can be accessed by the HIM Department after the tests have been computed and entered into the lab system. Reports that are sent out to other labs for processing may take from several days to several weeks. Radiology reports become part of the medical record but the actual x-ray films do not. Copies of x-ray films must be requested from the radiology department.

Q: Do I have to pay for a copy of my medical record?

A: If a physician's office is requesting a copy of your record or results, the HIM Department can mail or fax the information to the physician's office free of charge. If requested by the patient, a copy of "pertinent information" (dictation, lab, radiology, ER record, etc.) from the medical record will be provided free of charge on a one-time basis for each visit. If the patient requests additional copies of the same record, the hospital will charge for additional copies.

Q: What are the hours of operation for the HIM Department (Medical Records)?

A: The HIM Department is open to the public from 8 a.m. to 5 p.m. Monday through Friday, except holidays. The department is closed on the weekends.