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Patient Info > Preparing For Your Visit

Preparing For Your Visit

When You Arrive

The Admitting and Registration staff at Humboldt General Hospital responds promptly to patients' needs when being admitted to the hospital or registering for any outpatient services.

The admitting and registration staff will ask you several questions concerning yourself and your insurance coverage. They also will assist you with the necessary financial arrangements needed for payment of your hospital bill.

Please remember to bring your state identification card, drivers license or any other form of picture ID, insurance identification card and any other important and necessary information/documents. All the information supplied is important during your hospital stay.

Admitting and Registration is open between 7:30 a.m. and 5:00 p.m. Monday through Friday; 7:30 a.m. to 3:00 p.m. Saturday; and closed on Sunday. During after hours, please register with admitting personnel in the Emergency Department.

Hospital Address

Humboldt General Hospital
118 E. Haskell Street
Winnemucca, Nevada 89445

Phone

(775) 623-5222

Fax Lines

Administration / Main Business Fax: (775) 623-5904
Lab / Radiology Fax: (775) 625-8532
Emergency Room Fax: (775) 625-8533
Acute Nurses Station Fax: (775) 625-8555
Health Information Management Fax: (775) 625-8556
Pharmacy Fax: (775) 625-8559

Please bring any insurance cards, or medical coupons if covered by a state Medicaid program, with you on the day of admission.Co-pays and deductibles may be requested at the time of service.

What to Bring

  • A list of all the non-prescription and prescription medications youare taking, including dose and frequency. (Do not bring themedications.)
  • Your hospital insurance cards.
  • Your Medicare identification card.
  • If covered by State Medical Assistance, your current coupons.
  • Your co-pay / deductible identified by your insurance or one of our financial counselors.
  • A small amount of money (about $5).
  • The following personal items, each labeled clearly with your name: sleepwear (ifyou prefer it to a hospital gown); slippers (rubber-soled are safest); personal grooming items;contact lens, eyeglass or hearing aid case.

What Not to Bring

  • Appliances such as hair dryers, electric razors or curling irons.
  • Valuables, jewelry, wallets, credit cards or more than $5 cash. Ifyou bring these with you, ask us to place them in our safe when you areadmitted. We cannot accept responsibility for valuables left at yourbedside.
  • Cigarettes or pipes.
  • VCRs or DVD players.
  • Cellular phones or other radio frequency transmission devices. These can interfere with patient-related equipment.
  • Personal medical equipment. The hospital will furnish any required medical equipment.

Visitors to the Hospital

Humboldt General Hospital encourages visits from friends and family for the patient's well being. General visiting hours are from 8 a.m. to 8 p.m. for adults. Children under age 14 need permission of the nursing staff and must be accompanied by an adult.

Critical Care: Visitation limited to family members and significant others. Ask a nurse for visiting hours. Visiting hours may be delayed due to procedures, rounds and emergencies.

Pediatrics: Parents and grandparents are welcome 24 hours a day. General visiting hours are from 8 a.m. to 8 p.m. Children under age 14 need permission of the nursing staff and must be accompanied by an adult.

Maternity: Two support persons are welcome during labor and for the birth. After delivery, general visiting hours are from 8 a.m. to 8 p.m. for adults. Children under age 14 need permission of the nursing staff and must be accompanied by an adult.

Overnight Stays

In some situations, you may want a family member to stay overnight with you. Most units (with the exception of Critical Care) can provide a sleeping cot in your room. For parents of sick babies, we have limited sleeping and shower accommodations in our pediatric suite.

For Your Comfort

Nursing
Your nurse will help you with any problems or concerns you may have. The nurse manager and charge nurse are also available to help. If they are unable to resolve your concerns, please feel free to have our nursing supervisor paged by the switchboard operator.

Room Temperature

The heat and air conditioning in your room are adjustable. If you are uncomfortable, please ask your nurse for help.

Telephone
Each room is equipped with a telephone. If you have opted to be listed in our patient directory, you can receive calls by having your family members and friends dial (775) 623-5222. The operator will connect the call to your room. If you do not wish to receive calls, dial'0' to let the operator know.

To make local calls, dial '9' and then the number you wish to reach.All local calls are free. To make long distance calls, please call collect or use your telephone credit card.Place your call by dialing '9' and then '0,' and the area code and number you wish to reach.An operator will ask you how you would like the call billed.

Television
Your room is equipped with free television. The button marked 'TV' turns the set on and off and changes the channels.Food Service

Cafeteria
Your visitors are welcome to use the hospital café. The cafeteria serves meals at the following times: Breakfast: 7:45 to 9:30 a.m.; Lunch: 11:45 to 1:30 p.m.; Dinner: 5:45 to 6:30 pm. Complimentary coffee, tea and lemonade are available daily in the café.  Snacks are available in the vending machines located in front of the café when the cafeteria is closed.

Meal Service
Your doctor will select an appropriate diet for each patient. Please speak with your doctor or nurse before eating food items brought in by guests to ensure food meets the diet order. What you eat is a very important part of you getting well.

Patient Privacy

The Health Insurance Portability and Accountability Act (HIPAA) is a federal privacy rule that took effect April 14, 2003. It gives patients more control over their health information and great protection of personal medical records. It also gives patients a choice of whether they want to be listed in the hospital's patient directory.

Patient Directory
The patient directory is used to refer callers or visitors to a patient's nurse or room. If the patient has chosen to be listed in the patient directory, callers and visitors must provide the patient's first and last name before the hospital can give out any information about the patient, including the patient's location. If the patient has chosen not to be listed in the directory, the hospital is not allowed by law to release any information to callers and visitors, including confirmation of the patient's presence in the hospital. Callers and visitors will be told that there is no information for a patient by that name.

Patient Options: Opt In
If you decide to be listed in the hospital's patient directory, friends or family calling or visiting will need to provide your first and last name before they will be connected to your room or told your room location.

Patient Options: Opt Out
If you decide not to be listed in the hospital's patient directory, no one (including family, friends and the media) will be able to find out if you are a patient in the hospital, your location or your condition. No flowers or mail can be delivered to you. Callers and visitors will be told that there is no information for a patient by that name.

For Your Safety

Be a Partner in Your Care
Humboldt General Hospital is committed to providing you the best possible medical outcome during your stay with us. Improving patient safety requires continuous learning and constant communication between caregivers and patients.

Everyone has a role in patient safety and everyone will benefit from its successes! Patients can assure a safer experience by being actively involved with their care. This is the single most important way you can help in preventing medical errors. Research shows that patients who are more involved with their care tend to have better results. The following is a list of things you can do to help ensure your safety:

  • Ask questions! You have the right to participate in your own patient safety and care. Our staff is ready and willing to help in any way they can!
  • Request foreign language or sign language translators if you have any difficulty understanding instructions or information being provided to you by your doctor or caregiver.
  • Make sure your doctors and nurses know about all the medications you are taking, including prescriptions, over the counter medications and dietary supplements such as vitamins and herbs.
  • Make sure your doctors and nurses know about all allergies to medications, food and environment (dust, mold, fragrances) and what happens when you have an allergic reaction.
  • Ask what to expect prior to taking medications, having treatments or undergoing diagnostic procedures.
  • If someone comes into your room, ask them to identify themselves. All hospital employees and doctors have identification badges. If they don't have an identification badge, ring your call bell and ask for assistance.
  • Make sure your caregivers check your armband identification each time before they administer medication, change IV solutions, get samples for lab work or perform any procedure or treatment.
  • Infections can occur after certain types of medical procedures, such as surgery. Wash your hands carefully after handling any type of soiled material or going to the bathroom. Ask your friends and visitors to wash their hands when they come to visit. Since you are part of your health care team, do not be afraid to inquire whether doctors and nurses have washed or disinfected their hands with a waterless gel before working with you.
  • You are the best person to know what doesn't feel or seem right to you. This could include a red or sore area where your IV is located, moisture or wetness around a dressing, a skin irritation, or anything you think doesn't feel right. If you notice anything, let your caregiver know right away!
  • Some patients may not be able to fully participate in their care because of their condition. If this occurs, ask a family member or friend to be your advocate and speak up for you if you can't.
  • Make sure your or a family member or friend completely understand your discharge instructions. Have your doctor or nurse explain anything you don't understand about the treatment plan you will use when you leave the hospital.
  • Your safety and satisfaction are very important to us. You are a key member of the healthcare team. Your knowledge of they key points and participation in your care will help lead to a safe and successful visit at Humboldt General Hospital.

Fall Prevention
Help us prevent you from falling while you're here! Unless your nurse or therapist has approved it, don't try to get in or out of bed without help. Your illness or treatment may make you dizzy or weak, so take your time and be sure to wear nonskid slippers whenever you walk. If you get up by yourself, sit up in bed for a while before standing. Rise carefully, and slowly begin to walk. Remember that you are more likely to faint or feel dizzy after sitting or lying down for a long time. If the side rails on your bed are in the 'up' position, please leave them there. They will protect you from falls and help you turn in bed. Unless your doctor has specified a certain position, you may adjust your bed in any way that is comfortable.

Fall precautions may become necessary if you are disoriented. Ask your nurse for an explanation. Don't hesitate to use the emergency signal cord in your bathroom if you need help.

Special Requests

Housekeeping
Your housekeeping staff will keep your room clean. If you have a special request, please call the nurses' station by pressing your room's nurse call button.

Lost and Found

If you lose an item or leave something behind, please dial'0' if you are inside the hospital, or (775) 623-5222 if you are outside the hospital.

At Your Service

Mail
We will deliver mail sent to you at the hospital Monday through Friday. After you leave, we will forward mail to your home. Your nurse will be happy to mail your outgoing letters. Patients also may receive emails through the hospital's website at www.hghospital.ws.

Newspapers
You may purchase newspapers from boxes outside the hospital cafeteria.

Automatic Teller Machine
An ATM machine is located in the Emergency Room waiting room.

Interpreters and Language Assistance Devices
We are happy to provide you an interpreter to improve patient care. Interpreters are available for those who feel more comfortable speaking in Spanish.Interpreters are provided at no cost.We also have available close-caption TV, translated documents and telecommunication device for the deaf (TDD). Please let your care provider know if you would like any of these services.

Volunteer Services
Volunteers are available Monday through Friday from 8 a.m. to 4:30 p.m. to run errands within the hospital and to perform other services for you, such as buying newspapers and writing letters. Please call the front desk by dialing '0' to ask for assistance.

Advance Directives

Humboldt General Hospital respects and supports the right and responsibility of all adults to make decisions regarding their health care, including decisions about whether to withhold or withdraw life-sustaining treatment in the event of a terminal condition. We encourage you and your family to make your wishes known through the formulation of advance directives.

Humboldt General Hospital will not place any conditions on the provision of care or otherwise discriminate against any individual based on whether or not the person has executed these directives. 

Smoke- and Tobacco-Free Policy

Because Humboldt General Hospital is committed to providing a healthy environment for patients, visitors and employees the entire HGH campus is smoke- and tobacco free. We recognize it may be difficult for you to refrain from smoking. You may need the assistance of our health care professionals to support you through your hospital stay.

Your nurse can provide support and information, and contact the appropriate support services at your request. Your attending physician is a valuable resource. The team's consulting physician can assist with non-smoking aids such as nicotine patches. If you have concerns regarding this issue, please talk with your doctor.

Going Home

Your doctor will sign a discharge order when you're ready to go home. You should make arrangements in advance for a friend or relative to drive you home. Someone from the hospital will escort you to the car. If you have special transportation needs, let your nurse know. Your nurse will go over a list of instructions with you. These will help you continue getting better at home. If you have any questions about going home, please ask your nurse.

Financial Services
Our Patient Access representatives can answer your questions about medical coverage, financial needs and responsibility. To speak with one of our representatives, stop by the HGH Business Office or call (775) 623-5222, ext. 533.

You will receive separate bills from the physicians and other specialists who provided services to you during your stay. If you would like a copy of your itemized statement or if you have any questions about your bill, call our billing office at (775) 623-5222 Monday-Friday between 8 a.m. and 5 p.m.

Although the hospital bill is your responsibility, our billing office will bill your insurance plan(s). On occasion, insurance providers may ask for additional information, which they will request from you as necessary.

Prescriptions to Take Home
Patients from nursing units, the Emergency Department and outpatient surgery may have take-home prescriptions filled on a one-time basis at the Humboldt General Hospital pharmacy. Authorized refills can be transferred to a local pharmacy upon request. Payment for prescriptions may be made by cash, MasterCard, Visa or accepted insurance programs.